Terms & Conditions

Congrats!  You made it to our terms and conditions page.  We know a LOT about cleaning, and we want to share a few things with you that we’ve learned over the decades, just in case it helps your decision in working with us.  We tried hard to write in plain language and make this readable, but if anything is unclear, please contact us.

Approval of Work and Pricing

First, our business transaction with you may be conducted by electronic means, including written approval by you, our customer, through web approval, email, or text exchange.  Allowing access to your property for Bishop Clean Care to perform services constitutes approval of same services and prices.  In other words, if you let us in to do the work, you’ve agreed to these terms, including that you’ll need to pay us the amount we shared with you for the work ordered.  In the event you haven’t received an estimated amount from us, yet you ask us to continue with our work (perhaps it’s an emergency!), we’ll still expect payment for services rendered according to our standard price lists.

Payment

Full payment is due upon completion of work.  Interest on late payments will be charged at 1.5% per month, plus all collection costs and attorney's fees if necessary.  Items left at our office accumulate a one time $50 transfer fee and recurring storage fees of $25/month minimum after 45 days.  See representative for full storage fee schedule.

Our business assesses a surcharge of 2.9% on Visa, MC, and Discover credit card payments, and 3.5% for AMEX.  This is no greater than our cost of accepting the card. Payment by credit card is not required, and there is no additional fee to pay via debit card, ACH, cash, or check.

Prior Conditions

We will exercise care in cleaning your floor coverings and furnishings.  However, there is no guarantee against shrinkage, color loss or migration, fabric separation, changes in texture and other conditions that cannot be anticipated.  Existing damage or installation failures may worsen during cleaning.  Please inspect furnishings for existing damages.  Excessively worn items cannot be restored to a new appearance.  Spots caused by heavy soil or spills cannot always be completely removed during one cleaning.  When we clean in your home, you are responsible for controlling the inside environment to facilitate acceptable drying times following cleaning.  

Flame Retardant Alert! 

Some manufacturers of upholstery apply flame retardant to their fabrics at the factory.  We don’t really like this, because it can cause big problems during cleaning.  Some flame retardants respond very poorly to the chemistry of cleaning agents and may permanently damage your furnishings.  We’re letting you know this as a courtesy, and also to be clear that you’ll need to seek restitution from your retailer or manufacturer if damage occurs.

Salvage Treatment

Urine, feces, or other protein-based fluids from humans or pets contain chemical agents of a destructive nature and may have already caused irreversible damage to your furnishings.  We didn’t put it there, we’re just trying to get it out.  This means restorative measures may be required to clean these furnishings, and such measures may result in further damage beyond our control.  Protein-based stains and odors cannot always be removed completely.  Shrinkage, color loss or migration, fabric separation, and other conditions may occur during the cleaning process.  We work hard to avoid this and usually can.  We’re also very sorry when it happens, but we won’t take responsibility for permanent damage from the presence of pet and bodily fluids, nor the damage that may result from removing them.

Our Guarantee

We do a lot of cleaning, and we’ve put in the time and training to understand and use the best cleaning agents for your furnishings.  This means we’ll make really thoughtful decisions about what products and tools we use to serve you.  When we follow industry standards of care, it turns out right 99.9% of the time.  But sometimes your furnishings aren’t in a condition that responds well to cleaning, often due to age and wear, or sometimes due to prior conditions we weren’t involved in. In these situations, we ask for your understanding that we don’t make restitution for events outside our control.  Of course, none of this means we’re perfect!  If we make a clearly identifiable mistake in handling your property, we’ll always make it right for you.

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About Texting With Us

COMMUNICATION VIA SMS AND MOBILE MESSAGING

By providing your mobile phone number to Bishop Clean Care, Inc (“Bishop”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems.

Message frequency may vary based on your interaction with Bishop.  Standard message and data rates may apply. Please contact your mobile carrier for details.

OPTING OUT

You may opt out of receiving SMS messages from Bishop at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.

You may also request to opt out by contacting us directly at [email protected].

USE AND PROTECTION OF MOBILE INFORMATION

Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Bishop will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive.

CONSENT AND ACCEPTABLE USE

Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.

Acceptable Use Policy (Texting)

This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Bishop Clean Care, Inc (“Bishop,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.

Consent Requirements

Obtaining Consent

You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:

  • A clear, affirmative opt-in (e.g., checking a box or submitting a web form).
  • Disclosure of the type and frequency of messages.
  • A link to this AUP and our Privacy Policy.

You must retain a record of consent, such as a timestamp or signed agreement.

Sample Opt-In Language

“By checking this box, you consent to receive text messages from Bishop regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.”

Revocation of Consent (Opt-Out)

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent.

Identification

All outbound messages must clearly identify Bishop as the sender, unless they are part of an ongoing conversation initiated by the recipient.

Message Content Restrictions

You may not use our Services to send or facilitate content that includes:

Unsolicited or Spam Messages

  • Advertising or promotional messages without explicit user consent
  • Purchased phone lists or shared third-party consents

Illegal or Restricted Content

  • Child exploitation material
  • Hate speech or incitement to violence
  • High-risk financial services (e.g., payday loans, crypto schemes)
  • Debt relief or credit repair services
  • Cannabis, CBD, or other controlled substances
  • Prescription drugs without a license
  • Gambling or betting content
  • "Make-money-fast" or deceptive income claims

SHAFT Content

  • Sexually explicit material
  • Hate-based content
  • Alcohol promotions
  • Firearms and ammunition sales
  • Tobacco or vaping products

Fraudulent or Malicious Content

  • Phishing or impersonation
  • Malware, spyware, or viruses

Evasion and Abuse

You may not:

  • Use URL shorteners from shared public domains (e.g., Bit.ly)
  • Misspell keywords or evade detection filters intentionally
  • Send similar messages from multiple numbers (“snowshoeing”)
  • Alter headers or spoof sender identity

Frequency and Reconfirmation

If you send recurring messages, you must:

  • Inform users of the frequency
  • Include regular reminders about opt-out options
  • Reconfirm consent periodically as required by law

Enforcement

Violations of this Policy may result in:

  • Warning or temporary suspension
  • Termination of access to messaging services
  • Reporting to telecommunications carriers and regulatory bodies

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version.

Privacy and Data Usage

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.

For questions about this Policy, contact us at [email protected].

SMS Terms & Conditions

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Bishop Clean Care, Inc (“Bishop,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms.

Brand Name

Bishop Clean Care, Inc

Types of Messages You May Receive

By opting in, you may receive:

  • Appointment reminders
  • Account notifications
  • Product or service updates
  • Customer support communications
  • Promotional and marketing messages (only if consented to)

Message Frequency

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in.

Message and Data Rates

Standard message and data rates may apply. Please contact your carrier for details.

Opt-Out Instructions

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Customer Support

Privacy & Data Use

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy details.

Changes to Terms

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.

We take our clients trust seriously:

Residential
Commercial
Restoration